Refund Policy

Last Updated: 8 Aug 2025

Because each HeroInk™ artwork is custom-made, all sales are final. Please review our policy before ordering.

1. No Refunds for Custom Orders

Due to the personalized nature of our products, we do not offer refunds once the design process has begun, except in cases of significant defect or error.

2. Revisions

We offer 1 free revision for digital orders to ensure you are happy with your artwork. Additional revisions may incur a fee.

3. Damaged or Defective Products

If your physical print arrives damaged or with a significant error:

  • Contact us within 7 days of delivery.

  • Provide photos of the damage or defect.

  • We will arrange for a replacement at no extra cost.

4. Late or Missing Orders

If your order is delayed due to the shipping carrier, we cannot guarantee a refund. We will assist you in tracking and resolving the issue with the carrier.

5. Digital File Delivery

Once a digital file is sent to your email, we cannot issue a refund, unless there is a confirmed technical issue preventing you from accessing the file.

6. Contact for Refund Requests

📧 support@heroinkstore.com
Include your order number, name, and photos (if applicable) when contacting us.